Why Didn't You Say That in the First Place?: How to Be Understood at Work (Jossey Bass Business & Management Series) - Hardcover

Welcome to the Information Age...an age in which miraculous machines help us communicate at lightning speed with people throughout an office, throughout a corporation and throughout the world. Never before have the avenues of expression at our disposal been so immediate, so far-reaching or so varied. But as surely as these technological marvels heighten our ability to inform and interact, so do they increase the chances for costly miscommunication.In Why Didn't You Say That in the First Place?, Richard Heyman breaks the business communications barrier that leads to unnecessary misunderstandings. Drawing on his academic background in conversation analysis and his real-world experience addressing business communication problems, Heyman provides a practical, hands-on method of making sure what you meant to say is clearly understood by all.Here, in lively, down-to-earth language, Heyman explains how to- Overcome the ambiguities of language and use our skills as both speaker and listener to create shared meaning,- Rise above stereotypes and use strategic talk to communicate with everyone at work,- Learn to systematically use questions, examples, and paraphrasing in everyday conversations,- Build a workplace culture that encourages people to say, without fear, "I don't understand."Using anecdotes, checklists, and examples taken from actual organizational transcripts as learning tools, this book gives you the power to ensure that your point -- whether spoken or written -- always comes across loud and, most importantly, clear.

?The three biggest problems in the world today are communications, communications, communications. Why Didn't You Say That in the First Place? hits those problems straight on.??Ken BlanchardEver get the feeling that your co-workers don't understand you? Do others expect you to make sense of what they say even when they are not precise? Misunderstanding through poor communication has gone rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life.In Why Didn't You Say that in the First Place?, Richard Heyman demonstrates how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. Heyman shares anecdotes and illustrations, sample conversations and checklists to show readers how misunderstandings can be prevented in everyday settings.While faxes, e-mail, and voice mail may make it easier to disseminate information in today's business world, Heyman makes a strong case that there is no substitute for clear communication.