The Successful Bartender: Putting People Skills to Work - Softcover

The first author, Geoff Colvin, Ph.D., is a nationally recognized expert in the field of serious problem behavior in schools. He has written more than 80 publications in the area of managing and teaching students with serious problem behavior. The second author, Peter Battistella, owned and ran a hotel for almost 20 years. These two authors pooled their experiences to apply behavioral psychology, people skills, to the bar scene with a very practical and hands-on book for bartenders.

This book addresses the long overlooked topic of customer behavior in the hospitality industry. Geoff and Peter offer very practical approaches for creating a strong positive environment in the bar and for defusing volatile situations. I highly recommend that all owners, managers and those in personnel preparation, require their staff to be familiar with the topics in this book. --Zorah M Rose, Owner, Permium-Pour Bartending School, Eugene, Oregon.

This book nails it. I could teach a chimpanzee to pour a beer but I could never teach it to be a good bartender. I will require all my bartenders, present and future to read this book. --Mike McCreery, Owner, Peabody's Pub, 3rd Street, Eugene, Oregon

I have never seen anything written in such a friendly manner on this topic of dealing with customers. I plan to use it in my classes and make it prescribed reading for all my students. --Joe McCulley, CHE, Instructor, Culinary Arts and Hospitality Management, Lane Community College, Eugene, Oregon.